Reach the support desk
Write to info@niqualize.com or call 0449 9930085 between 9:30 am and 6:30 pm, Monday to Saturday. We usually reply within one working day, and most cart-related questions are resolved in under 24 hours. If you need help with a specific order, keep your invoice number handy so we can pull up the details faster.
Before you write in
Most questions about cart capacity, wheel care, and fabric cleaning are already answered in our buying guides. If your issue is about a foldable trolley that arrived damaged or a cooler bag with a broken zip, send a photo along with your order reference and we will sort out a replacement or refund quickly. For anything else, check the contact page for the full list of options.